![]() ![]() Check your internet connection by opening a browser to determine if your Wi-Fi is the problem. You might start by moving the printer closer to the wireless router to improve signal quality. Signals can go in and out depending on your location and connectivity strength. Check the Printer ConnectionĬheck your connection when your HP printer keeps going offline. Follow the instructions provided to fix the problem. The HP Print and Scan Doctor results are displayed in icons.Ī checkmark for a pass, a wrench for a fixed problem, an exclamation mark for a failed test, and an X for a problem that needs your attention. Once installed or updated, click Start and choose the Offline Printer, then click Fix Printing. Verify whether or not the HP Print and Scan Doctor needs an update. It could mean the printer needs a software update. If not, go ahead and download, then run the program. The program may already be installed on your computer. The HP Print and Scan Doctor is a free tool to detect, diagnose, and fix printing and scanning problems. You’ve been working, maybe you’re tired, and we’re hoping this is all it takes to get your printer back online. Confirm the paper is loaded correctly in the input tray. ![]()
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